Please read these policies carefully before booking! If you book a room, you agree to these policies. Any questions please Contact Us.
All sales are final. There are absolutely no refunds.
Please understand that our cancellation policy is not intended to punish anyone for not being able to show up. We understand things happen. Covid, sick kids, babysitter cancelled, etc. We have heard it all. Escape room reservations are similar to a movie ticket with assigned seating and times. Except if you don’t show, we don’t have 100 other guests to offset your no show. Since all groups are private, if you don’t show up or try to cancel last minute, we generally do not fill that reservation. Especially during the weekend. As a small, family-owned business cancellations make a huge impact on us.