Frequently Asked Questions

Feel free to contact us if we don’t answer your question below …

What is Lara's Labyrinth?

You and your team are “locked” in a themed room and have 60 minutes to escape by finding all the clues and solving puzzles. Our rooms have been designed for a very immersive experience with formidable challenges. 

Am I really locked in? / What if I get stuck?

You are never really “locked” in. You may exit your game at any time and our GameMasters are always standing by. Your GameMaster will follow along with your game via cameras, they can see and hear everything in the game so they can provide efficient assistance. 

We offer unlimited clues/hints to help you through your puzzles. If you prefer to face your challenges without clues, we will allow you to replay the game at a discounted rate, just book with your GameMaster before leaving.

What if I'm late to my booking or need to cancel?

Please arrive 10-15 minutes prior to your start time.

IF YOU ARE RUNNING LATE : Call us! We may still be able to accommodate you. If you are more than 10 minutes late, your game will be subject to a time reduction. We cannot guarantee a full hour of game time as this will interrupt other bookings which isn’t fair to those to arrive on time. Arrivals more than 20 minutes late, will forfeit their reservation without refund.

CANCELLATIONS: Our cancellation and refund policy can be found here.

Do I need a reservation ?

YES ! Reservations are highly encouraged. Sometimes we are able to accommodate walk-ins but if there is a specific time you would like to play, reserving is the best way to guarantee you will have the start time you prefer. 

As a reservation-based business, we must prioritize bookings made in advance. Games reserved with little notice may be subject to a late start time.

Will the rooms be private booking or will we be playing with others?

All bookings are private. Once you reserve a game, no one else can select/join that reservation time. 

What are the age restrictions?

We do not have an age restriction. However, guests 16 and under must be accompanied by an adult. That adult does not have to play in the escape room but has to stay on site. Guests 12 and under must be accompanied by an adult who stays inside the game with them.

Children under 5 are always free!

Substance Use

Playing an escape room after enjoying substances can lead to a good time, but please know your limit. Over-use of substances can lead to injury and/or property damages (which guests would be liable for). If you arrive exhibiting an odor so loud that the room will be permeated long past your departure, we retain the right to refuse your game, without refund. Our business is family friendly, it is our responsibility to ensure that your team’s actions will not impact other’s experiences. Thank you for your understanding.

Are all your rooms handicap accessible?

Some of the larger rooms will be wheelchair accessible. Rooms that accommodate wheelchairs will have “Handicap Accessible” noted on their page.

Do I have to sign a waiver?

Yes, waivers are on our website and must be completed BEFORE your game. Each individual participant is not required to sign, however by signing the waiver at purchase, you are agreeing that all parties in your group have read and are bound to the WAIVER.  Failure to uphold the standards set forth in the waiver will result in immediate game termination. 

What do I do with my phone or personal belongings?

We provide lockers with keys are along with coat hooks for your convenience. You may bring your cellphone into the rooms however photos and videos during gameplay are strictly prohibited. Ask your GameMaster to help you with a group photo afterward (and don’t forget to tag us!).

Do you offer discounts? / Do you sell gift cards?

Yes and yes! We offer discounts for bookings made 15+ days in advance and sometimes we offer same-day-only mystery deals. Mystery deal days would appear as a popup upon visiting our home page. Gift cards can be purchased in the link below GIFT CARD.

How can I join your team?

If you are interested in joining our super awesome team, please start by filling out this short application. You can also send us an email at or call us at 860-200-8743, ext. 1 if you have any questions or would like to follow-up after applying. Please allow us at least one week to review your application before anticipating a response from our hiring team.