Frequently Asked Questions
What is Lara's Labyrinth?
Am I really locked in? / What if I get stuck?
You are never really “locked” in. You can exit at any time and our Labyrinth Masters are always on-duty and will help you exit the room if needed. They use live video and audio monitoring cameras to help you out for any reason. They have been known to provide some intriguing clues to get you back on track. Clues are there to help guide you, so don’t be afraid to ask for hints. A majority of our participants will navigate through at least 90% of the gameplay without help. While some might feel the urge to not ask for hints, we encourage you to use them if time is getting short. We have so many amazing reveals and Easter eggs for you to enjoy, replaying the game to complete one or two final puzzles you didn’t complete is often unnecessary. That being said, if you are a true blood escape room gamer and refuse to ask for help, we will allow you to replay the game at a discounted rate, just book with your Labyrinth Master before leaving.
What if I'm late to my booking or need to cancel?
Please arrive 10 minutes prior to your start time. IF YOU ARE RUNNING LATE : Call us! We understand that things happen and sometimes folks run late, despite the best of intentions. We may still be able to accommodate you. If you are more than 15 minutes late, we cannot guarantee a full hour of game time as this will interrupt other bookings which isn’t fair to those to arrive on time.
CANCELLATIONS: Our cancellation and refund policy can be found here.
Do I need a reservation ?
YES ! Reservations are highly encouraged. Sometimes we are able to accommodate walk-ins but if there is a specific time you would like to play, reserving is the best way to guarantee you will have the start time you prefer.
Will the rooms be private booking or will we be playing with others?
Currently all booking are private
What are the age restrictions?
We do not have an age restriction. However, Guests under the age of 16 have to be accompanied by an adult. That adult does not have to play in the escape room but has to stay on site.
Children under 5 are always free!
Are all your rooms handicap accessible?
Do I have to sign a waiver?
Yes, waivers are on our Web site. All participants are not required to sign them, by signing the waiver at purchase, you are agreeing that all parties in your group have read and are bound to the waiver WAIVER
What do I do with my phone or personal belongings?
Our free lockers with keys are currently available along with coat hooks for your convenience. You may bring your cellphone into the rooms however photos and videos during gameplay are strictly prohibited.
Do you offer discounts? / Do you sell gift cards?
Yes and yes! We offer discounts for bookings made 15+ days in advance and sometimes we offer same-day-only mystery deals. Mystery deal days would appear as a popup upon visiting our home page. Gift cards can be purchased in the link below GIFT CARD.
How can I join your team?
If you are interested in joining our super awesome team, please start by filling out this short application. You can also send us an email at firstname.lastname@example.org or call us at 860-200-8781 if you have any questions or would like to follow-up after applying. Please allow us at least one week to review your application before anticipating a response from our hiring team.