Our Policies

Please read these policies carefully before booking! If you book a room, you agree to these policies. Any questions please Contact Us.

CANCELLATION POLICY

All sales are final. There are absolutely no refunds.

Please understand that our cancellation policy is not intended to punish anyone for not being able to show up. We understand things happen: Covid, sick kids, babysitter cancelled, etc. We’ve heard it all. Escape room reservations are just that, a reservation. If you don’t show up or try to cancel last minute, we generally cannot fill that time with another group. We aren’t like a restaurant where someone will walk in looking for a table. As a small, family-owned business cancellations make a huge impact on us.

Our cancellation policy is as follows.

1. There are absolutely no refunds. All sales are final. You can reschedule within certain parameters.

2. You can reschedule your booking with no additional fee with 3 days notice.

3. If you even think there is the slightest chance you may not make your booking, but want to reserve a specific time spot, use the hold room deposit to reserve it. We will still honor a reschedule with 3 days notice. There will be no credits or reschedule games within 72 hours of your reservation if you just paid the deposit.

4. If you pay in full, and are unable to make your scheduled booking and did not make 3 days prior to reschedule, you can reschedule your booking and pay a reschedule fee as long as its not the day of your scheduled visit. The reschedule fee is $79.00.

5. Same day cancellations will not be rescheduled under any circumstance.

Thank you for understanding!

Lara

WEATHER POLICY

If our store is closed due to inclimate weather (such as snow), we will allow a full reschedule. In these situations, our staff will contact you via email to inform you that our store is closed and to start the rescheduling process.

If there is inclimate weather where you’re traveling from but our store is still open, please contact us! We want everyone to be safe. These situations will be resolved on a case by case basis.

LATE POLICY

If you are running late, call us! (860-200-8743) We may still be able to accommodate you. If you are more than 10 minutes late, your game will be subject to a time reduction. We cannot guarantee a full hour of game time as this will interrupt other bookings which isn’t fair to those to arrive on time.

Arrivals more than 20 minutes late, will forfeit their reservation without refund.